*********** RUDE STAFF

Cell C Carnival Mall has no customer service or communication skills, Natasha Ma***a refused to give us her surname and Managers surname saying the shop does not allow them to give out their surnames to customers. I spoke to the manager Ashish Nakput who advised there is no such and he gave me his surname. We brought in an iphone for repairs on the 13th of April 2015, we have had to make numerous trips to the store as they did not give us all the information or advised what was required. Once all the documents and information required was submitted, we still had to go to the shop for feedback and updates? Does that even make human sense?? Monday 29th of June 2015 we called our insurance who advised the phone is ready for collection and we should pick it up at the store, today we went to the store and guess what? No phone, store agents tell us we need to deactivate the find my iphone first before phone can be repaired. when was this information going to be relayed to us if we didn't make the 100th trip to the store? this is unacceptable and we cannot wait a further 5 days for the store and repair centre to e-mail each other POPs, how is that our problem now?Service centre CLC***