*********** / Pathetic Service

I have the worst experience with Cell C. Dealing with *********** never mind attitude Customer service Agents and so called Team Leaders. I cancelled the Getmore service with them last year June and was only reimbursed in February 2018. I got my statement End February and requested a breakdown of my payments that due. CS person explain I was charged yet again for Getmore Service. So I explained that the service is cancelled and that I will not be paying for that as I was already reimbursed. So I paid the amount which was due on the contracts. Last week I received an SMS informing me that my account is in arrears with R57. I phoned in they confirmed that they received the payment but they are going to cut my line due to the R57 which is in arrears. The more I explained to them that the service is cancelled the more they telling me I need to sort it out. Eventually on Friday I agree that they can debit my account for the R57. The consultant advised me they are going to do it the Saturday. A week later and no debit order.

Today I received another MSG advising me that they are going to Cut my line. The consultant told me that they don't debit on a Saturday. When I asked why it wasn't it done on Monday & Tuesday she couldn't answer.

The level of service is pathetic, nobody is willing to go the extra mile to try and assist. After speaking to a consultant earlier, 10 min later another CS person phones me about the same thing..........