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1 reviews | Active since Mar 2016

02 Mar 2016, 09:21

*********** or lying sales person

My husband got a call from the a sales person at CellC for a new contract. They sales person told him the deal and said it was an iPhone 5s with R150 airtime and 1G data for a certain price. My husband asked to clarify that the data was for any use not just with Whatapp or a specific app or only certain times. The sales person said it is anytime data used for anything. My husband asked a few other questions and again asked about the data because it honestly sounded like a really good deal and he wanted to make sure he was understanding everything correctly and the sales person again said yes that it was anytime data that can be used for anything. So we agreed to go ahead with this contract.<br> After we got the phone and started using the plan we realised that the sales person either **** or didn't know what they were talking about because it is a 1G whatsapp bundle that can only be used for whatsapp. We called and the customer service person didn't apologise or try to make it right they just said that is on the sales department that wasn't us. Do they not realise they are the same company! Then they have made it very frustrating to return it. We will never be with CellC again

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Replies (1)
Cell C
Cell C's reply02 Mar 2016, 09:36
Official
Hello CUSEGK,

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN