*********** "manager"

<p>I went to cell c in Witbank highveld Mall and the store manager had absolutely no clue what my problem was. My line has been blocked and cell c has debited R1538 from my bank account and my obligation to them is an amount of R299 pm for a router. I asked why is my line still blocked when they have taken so much money from my account and he had his own fantasy explanation which made zero sense. He said it's because I have a router with them n I went over the amount of data a month and I must've been downloading movies. I said but it's a capped data contract, how did u guys allow it to go over, he didn't know. He got angry and started raising his voice and said the money got allocated to my prepaid line with them. that doesn't even make sense and we had another gentleman come help us and he explained the problem which was on their side and he will workhard to rectify the problem and he apologized on behalf of his "manager". This Sizwe manager honestly cannot liase politely with customers and he didn't even know the crux of the problem but he walked away to "go get some fresh air" </p>