*********** intrenal **********

Please help with getting an account closed with Cell C

after numberous calls and email to no respond they opened 3 fradulent accounts under my name i olny took 1 contract my id number is *** cell c number on contract *** my contact number is ***

i have being asking them i want nothing to do with them and to no avail they only want what is best for them and yet keep on taking money buta failing to deliver..after the investigation was done it was concluded that indeed ***** happened and they will close the other accounts and i must pay R3023 to have the correct contract up to date then they will issue a paid up letter for the settlement.the lay was not even sure what is a paid up letter and what is a settlement but she said she will issue it as per below

i paid the money since i am busy with a home loan application for the sake of just letting go and to date no letter has being received.now the credit manager at the bank has being waitign for the letter since requested and Cell C representative Khanyi Fakude has not delivered what she promised

now i no longer want anything to do with Cell c they must just see how they close this account for the *****,under delivdering lack of knowledge and inconvenienced caused for a whole 3 months of dealing with *********** people who used my id number to complete *****.they send another clients letter to me without even checking who the letter belonged too,,that is another reckless mistake by Khanyi Fakude

i want a closure of account letter and a paid up letter with the reference number for itc update then we will be done

i am noy going to pay them another cent for incomptence

after a lenghtly investigation someone by the name of KHANYI FAKUDE REGULATORY COMPLAINT OFFICER +*** Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch said i must pay an amount of R3023 as per below his matter refers to a contracts dispute complaint. The consumer agreed to a Cell C contract ***) Samsung galaxy deal for R199.00 however three contracts were activated. The consumer wants all the three contracts cancelled including the legitimate contract and is willing to pay the cancellation fee for the contract he agreed to. To rectify the error Cell C has credited the consumers Cell C account with the amount of R13090.70 to close of all invoices generated as a result of the ********** accounts. The consumer has agreed to settle the legitimate account owing R3023.93. Cell C will update the consumer Cell C account and issue a paid- up letter as soon as the settlement fee has been received nonetheless the ********** contracts have been cancelled

www.cellc.co.za

Good day

After numerous emails and calls we are back to square 1 with no feedback or respond as promised..the letter will take another 5 weeks then it comes with wrong information yet again,

This has being going for quite some time and I am not happy at all

I will be taking all this emails to tweeter,facebook and hello peter and all complains forums,

I need the email of the head of Cell C I really want out.my money is going down the drain here with failure to comply with the POPIA act

All they care about is money and collection but they faill to deliver, no 1 knows what must be done ,where and how.*********** people and ********** are working there

Mpho Motau Liaison Officer Absa OBS AVAF T +***4 Email mp******** ABSA AVAF Pretoria Campus, Ground floor Building A, 270 Maggs street, Waltloo, Pretoria, 0184 www.absa.africa

From: Mpho Motau (ZA) Sent: Friday, October 21, 2022 7:17 AM To: Lwazi Myeza <***>; Landi Soldaat (Contractor) <***>; *** Cc: *** Subject: RE: ICASA Complaint Escalated to Licensee ICASA:***

Good day

Please provide a resolution to this bad customer service

From the 12th of September and prior to date no solution has been made,no feedback provide,and advise your collections department to stop calling me.untill this matter has been finalised

Close all my accounts with Cell C

I do not want anything to do with this ********** company,

Mpho Motau Liaison Officer Absa OBS AVAF T +***4 Email mp******** ABSA AVAF Pretoria Campus, Ground floor Building A, 270 Maggs street, Waltloo, Pretoria, 0184 www.absa.africa

From: Mpho Motau (ZA) Sent: Monday, September 26, 2022 12:40 PM To: Lwazi Myeza <***>; Landi Soldaat (Contractor) <***> Subject: RE: ICASA Complaint Escalated to Licensee ICASA:***

Good day

Please assit as I am not getting any resolution to the escalation

Today is the 26th and nothing positive has being done

But yet they still want me to pay but they are failing dismally to fix their negligence

I have send 3 emails with no respond or feedback of the closure and paid up letter promised within 48hours

Mpho Motau Liaison Officer Absa OBS AVAF T +***4 Email mp******** ABSA AVAF Pretoria Campus, Ground floor Building A, 270 Maggs street, Waltloo, Pretoria, 0184 www.absa.africa

From: Lwazi Myeza <***> Sent: Monday, September 12, 2022 11:04 PM To: Mpho Motau (ZA) <Mp********ca> Subject: ICASA Complaint Escalated to Licensee ICASA:***

Caution!This email originates from outside Absa and may contain harmful content. Consider and verify the sender before responding, clicking or opening any links or documents. If you consider the email suspicious, forward it to ***ca.

________________________________________ Dear Mpho Motau ICASA Complaint ***/22. Your complaint has been escalated to Cell C for investigation, we will update you upon receipt of their response. We will inform you of the response. Yours sincerely Lwazi Myeza Consumer Affairs Independent Communications Authority of South Africa (ICASA) Email Address: *** Phone Number: +***