***********, Inefficient, Non- Customer Centric

On the 27th of September 2015 I was due for an upgrade with Cell C which I willingly took - The Blackberry Z3, a month into usage the phone began giving me problems, heating up and lagging so I took the phone into Cell C. The consultant took my phone in, did the inspection and advised me on what would happen moving forward. On the 18th I received an SMS telling me I can collect my phone from the store, I went in and found that the phone given back to me was dented, scratched and gashed. The consultant advised me to call the repair centre which I did (You are welcome to check the records), the person on the other end showed lack of interest and concern for my issue and referred me back to the store, I then posted on their Facebook page and immediately was contacted by Nell who says her system reflects my phone was handed in damaged, I e-mailed her the report that the store made clearly showing that my phone was in excellent condition. To date I haven't received feedback from the Cell C store, all they say is \ We will check the progress and let you know"well Cell C I will post on every medium and get legal aid since you play the Silent game! I am an extremely upset 10yr cell c user"""