*********** Fools!!!!

Good morning

please check ref no ***. I am exhausted trying to get some assistance. The query was logged on 8 June already with a response saying I will be contacted within 24-48 hours. To date - NO-ONE has contacted me.

Furthermore, I logged a report on this platform and was contacted by one of the social media staff members called Moses Mo***eng - I was asked to please email my proof of payments directly to him to deal with. I did so on the 10th of June, to date no response besides an acknowledgement of receipt.

I further contacted the customer care centre today to query the status of my request, only to be told that the query is being escalated? Am I being taken for a damn fool or what? The only person who called me from Cell C as Moses. No one else has never bothered to call or email - I have easily called the customer care line about 15 times requesting feedback - TO BE TOLD TODAY THAT MY QUERY IS BEING ESCALATED? it's nearly the end of June - but guaranteed that Cell C will be debiting my account on the 28th. I have been a loyal customer for more than 20 years but if this is how you continue treating us, I cannot wait until I am out of contract and will be moving to another service provider.

Today is 22 June 2021. I have already dealt with 2 people at the call centre today alone. I expect feedback by NO LATER THAN 17h00 TODAY 22 JUNE 2021!!!