*********** employees and poor customer service from ***** department.

I'm so ****ed with the poor service I'm getting from cell C as a whole ,branches ,their ***** investigation unit together with their customer care . Last month I've received a massage stating that I've upgraded my contract of which I didn't do,I reported the matter to the ***** department they promised to get back to me in 7 to 14 days I was given CASE number *** its been more than a month now I haven't heard anything from them yet they busy debiting money from my account. I have reversed the transaction and made an easy pay for what I was initially paying before this ***** happened. I went to the branch to ask for the manager but they refused to call or direct me to him or her one of the workers offered to assist me with my query. I then requested a copy of the ********** contract so I can see the signature and the I'd copies,they provided me with the copies of which the I.d was forged and the signature was completely different from mine . I'm here asking cell C to do their work with immediate effect because im now being affected from my credit score with something I didnt even do ml. Let them deal with their *********** employees and clear my name from this . My next step is to report them from the ombudsman because they clearly can C that their employees are at fault for giving items on someone else's name without their consent . This better be attended to because I see Law Sue claims coming their way .😠