1 reviews | Active since Sept 2020
*********** CUSTOMER SERVICE DEPARTMENT
What an sorry excuse for an company...They honestly need to go for customer service training..The customer service department is face of the company,they must FIRE the whole department cause they are seriously giving Cellc a bad name .
Firstly I tried to upgrade my contract and they send the wrong item then I battled almost 2 months just for their courier to collect the router.I have been contacting their customer service to correct my upgrade and yet they are informing me that I STILL IN POSSESION OF AN ROUTER THAT WAS COLLECTED MONTH AGO. THEIR SERVICE TEAM LIES TAHT THEY EMAIL ME AND THEY WILL CONTACT ME BACK AND IT 3 MONTHS LATER.THIS MORNING I PHONE TO CANCEL MY CONTRACT DUE TO BAD SERVICE ,THEY ARE TELLING ME THAT I NEED TO PAY FOR A ROUTER THAT WAS COLLECTED BY RAM..SERIOUSLY I HAVE GIVEN THE WAYBILL NUMBER OF THE COLLETION.
Thank you for taking time to write to us.
We have received your query regarding your upgrade and have assigned it to our Social Media Support Team for assistance. One of the dedicated consultants will contact you.
^MM
Thank you for taking time to write to us.
We have received your query regarding your upgrade and have assigned it to our Social Media Support Team for assistance. One of the dedicated consultants will contact you.
^MM