*********** consultants

Today I spoke to 5 of the Cell C consultants whom all of them failed to resolve my problem. I've made several calls to the customer care until I requested to speak to the supervisor in charge, whom I also was not abke to speak to. The last two consultants I spoke to, Confidence & Pamela ended up making a mockmery of me when they laughed at me as I persisted to speak to the supervisor. They probably aware that they can never be caught because their calls may not be recorded for quality purpose & to support my statement, they've never provided me with any reference number. I had a simple request to check what may have happened to my data bundles I purchase this morning. They were unable to assist me hence I ended up requesting to speak to the supervisor. The last consultant, Pamela ended up hanging up the line on me. I was so frustrated of their behaviour because they made me look stupid as though I didn't know what I wanted. The sad thing about the whole experience is that the consultants are behaving in a manner that is unacceptable & they are not taking responsibility for their action. If they were not able to assist me, the obvious thing to do was to ask for help from their superior, instead I became their laughing stock. I learned the level of incompetence with the service & misbehaviour.