SZ
Simphiwe Z

1 reviews | Active since Jul 2014

04 Jun 2020, 07:47

*********** company ever

Cellc is constantly messing things up. It's the worst company by far to ever take a contract with them I have taken cell insurance with them. When my device got lost they took close to 2 months to diliver the phone. Currently right now I was Sent a message saying I am owing them when I call them they say I don't owe them. I am sitting now and suffering for cellc actions of their systems. Last year they did not debit my account for 3 months. Every month in those months they would assure me they will debit me and they never did. I would call them give them give them my banking information yet they will not debit. I ended up having to eft them. After that they said they would fix my credit score cause I am being impacted by those months that they chose not to debit. I suffer for their neglegence. They have not fix my credit score. I check and they my negative impact. I will cancel them after they done they have the worst service. They make it seem as if I didn't pay them when they never debited and never even gave a reason why.

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Replies (2)
Cell C
Cell C's reply04 Jun 2020, 08:01
Official
Good day  Simphiwe 

 Thank you for bringing this matter to our attention. We sincerely apologize for the unpleasant experience. We would like to assure you that this is not the norm at Cell C, nor is it the level of service that we aspire to provide. 

We have checked your account and we can confirm that is up to date. 

^NT 
SZ
Simphiwe Z's update04 Jun 2020, 21:30
Reviewer Update
It's up to date cause I took it upon my self to pay you guys cause you were not debiting the account. After all that you have not stuck to your word. You have not fixed my credit score like you said.now on clear score its showing I skipped a payment cause of your negligence.