TZ
Thandile Z

1 reviews | Active since Sept 2010

18 Aug 2015, 09:54

*********** Company

I did an upgrade last week and I received my handset yesterday with a new nano sim. I called Cell C to activate my line and also do a sim swap. An agent said he can only help me with the activation and someone from the sim swap section will call me back to do the sim swap. 24 hours later Cell C has not bothered to assist me at all. I've logged this via Twiitter and via email but still no assistance. What am I supposed to do with a dead cellphone ? Should I just cancel this stupid contract ? Cause am getting nothing but headaches from your office.....I had a perfect 2 years with Cell C but now I regret doing this upgrade I didnt know I would go through such nonsense. This is not the kind of service I execpted, I am extremly disappointed.

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Replies (1)
Cell C
Cell C's reply18 Aug 2015, 09:58
Official
Hello tbosse,

Thank you for posting to us.

One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN