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Daniel S

1 reviews | Active since Jul 2011

04 Apr 2019, 10:15

*********** companies *****ing money

Cell C ran a special on a fibre promotion that I signed up for. Having already been installed with Metrofibre I required certain features to be ported across. After many failed attempts to get their technical team to understand my requirements I chose to cancel.

I received confirmation and a refund noting that I no longer wished to have the fibre. Roll on a few months and they are now debiting my account. I contacted support and notified them of their error and produced email proof of the refund and cancellation. Once again this month they have deducted again.

I am not getting any responses from their support and require the debit order to be cancelled and refunds done. I have never even received the equipment or made any use of the service.

0
Replies (4)
Cell C
Cell C's reply04 Apr 2019, 10:24
Official
Our team will be in touch to ensure the error is rectified.

Regards
DA
Cell C
Cell C's reply05 Apr 2019, 10:39
Official
Lungile is attending to your query.  Feedback will be provided as soon as possible.

Regards
DA
DS
Daniel S's update10 Apr 2019, 08:44
Reviewer Update
So I have now received 2 pointless calls. 1 last week to say okay yes we can see there is an issue and will pass it on to my manager and then this morning to ask did I send the cancellation email to CellC. In the interim the debit order for May is probably being queued and my money will once again be ******. The facts: 1.) I received a refund of all the sign up fees, if I didn't cancel how did I get a refund? 2.) Since you cant seem to talk to each other here is the email from Orienta confirming the refund and cancellation. Subject: ********** 191087 Date: Mon, 13 Aug 2018 12:23:46 +0000 From: Orienta Hlophe ********** To: ********** ********** Good day, Please note that Refund of R1109.00 prepared as overpayment and client doesn't want a fibre line anymore ( ********** 82) Regards Orienta Orienta Hlophe Broadband Sales Consultant Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch www.cellc.co.za This email and its contents are subject to our email legal notice which can be viewed at https://www.cellc.co.za/cellc/static-content/PDF/Acceptable_Use_Policy.pdf;jsessionid=YGp7hq1XLh1hT0hv8QknT1zM4YWM0FJ5PSddYpJ6t4nWg1yGdFTQ!- ********** 64!NONE
DS
Daniel S's update26 Apr 2019, 16:47
Reviewer Update
So not only have they still not cancelled the contract and refunded me as telephonically discussed, they have yet again deducted the money.