*********** Cell c staff

I was due for an upgrade and I was told by the staff(Sharlinie)at cellcChatsworth branchthat I have a credit status and unable to process the upgrade,She advised she will call legal and get back to me but she never did.On 29/07/2015 I went back to do a NEW contract on my mother's name which I had to pay connection fees of R400,whereas with my upgrade I would not have paid that connection fees,the staff that was assisting me with the NEW contract managed to pick up I had a credit status with CellC ,she picked up a very old contract number of mine *** that had a credit status , so the staff member gave me the number for legal and asked me to call them,so I had completed the NEW contract on my mother's name and got home and called legal of which I spoke to Karabo.Karabo was very unprofessional,(please listen to that call recording at about past 3pm on the 29/07/2015)and he removed the credit status,so now this goes back to Sharlinie ,the first time I went to the store,if she had done her job by calling legal it would have been sorted then,without me having to do a NEW contract and pay R400 connection fees,I demand an explanation of why was there a credit status on my name.