*********** CELL C INSURANCE ADVISORS

I initiated a claim with you guys on Monday 15/06/2015 after being ******. It took about a week to receive a claim form from the call centre. After completing the forms I was advised by a supervisor that my phone could be sent out the same day as receipt of the forms upon payment -this was obviously untrue! I have been promised callback on numerous occasions and NOT ONE callback has been actioned! The excess fee I was quoted was about 3 times the amount I agreed to upon initiation of this contract! I was told that this would be disputed but nothing has changed. My most recent interaction was today when I called in and was placed on hold for over 15 minuets after giving my id number . I do not know why the advisor placed me on hold in the first place. After holding, the call dropped. How convenient? Especially because I called at 16:30, the call ended around 16:50 and the call centre is experiencing high call volumes and is closing at 17:00. THIS IS ABSOLUTELY OUTRAGES. I have been without a phone for 3 weeks now and I am running at a great loss. My phone is used as a business phone and essentially, I am losing out on business and this is costing me. <br> <br> I NEED THIS TO BE SORTED!<br>