AM
Aloysia M

1 reviews | Active since Nov 2018

10 Feb 2021, 15:37

*********** CELL C ***** DEPARTMENT

I have a case that runs since 2018. My ID was ****** and used on ********** activities that includes opening an account on Cell C and i do not know what was it for. I founded about this incident in November 2018 when i was applying for my home loan. I did all the needful, open a case inform all service providers that were affected including Cell C. I submitted all the documents they requested Affidavit, color ID Copy with signed signatures. reported this to SAFPS and made countless follow ups with Cell C telephonically and by emails to no avail. until this day 3 years down i am still trying to get the cell ***** department to do justice investigate this and resolve it as it impact on my life. I live like a prisoner and unable to use my ID anywhere for any reason with having to explain myself and provide the SAFPS letter because Cell C is refusing to resolve this case. I am exhausted. Who ever owns this company needs to resolve this

0
Replies (2)
Cell C
Cell C's reply10 Feb 2021, 16:06
Official
Dear Ms. Mgoboli

Thank you for reaching out to us.

We have received your review regarding an account that was activated *****ulantly.

Our team will investigate and contact you to assist.

^NZ
AM
Aloysia M's update12 Feb 2021, 12:35
Reviewer Update
Thank you Hellopeter, i got an e mediate response from Cell C and the matter is now resolved.

Thank you Cell C for resolving this issue, it has been a ghost that haunted me for three years but i feel like a new person now. i will send the letter received from Cell C to all credit bureaus. Thank you