*********** Cell C

Today I called C Cell several times to follow up on my cancellation. The incompetence level of the retentions department and customer care department is ridiculous. Firstly, I was assisted by attitutude (Pearl Thwala who reports to Siphokazi Nyatela). Secondly calls are being dropped by Thokozani from the retentions department and Noluthando Khunene who reports to Jabulani Mtombeni. Thirdly, lies are being told, Percy Mugotu promised to send an sms to confirm my cancellation and till this second I have not received it.

Your team leaders are for ever busy to render services to their customers. I fail to understand why a settlement letter/cancellation letter is not supp**** to cancellations department.

All I requested was a cancellation letter to be emailed to me by the cancellations department and surprising Cell C always excel in disappointing their clients.

I had to scream and agents and promise the devil himself just to get attention. Ellon Govendor eventually assisted with my request for an informal email, however, I would still like a formal one.

I am disappointed at cell c and make no mistake, I will never recommend cell c to anyone. Your sales department is the only good department that you have and that is because of the agents.

I was assured that the contract has been closed and not debit orders will follow. I hope this is the last time I have to write negatively about Cell C.

Amanda Radebe ellon governor