GM
Geo M
1 reviews | Active since Jul 2011
11 Apr 2016, 23:36
*********** Cell C call centre agent
website says dial 140 for assistance with loggin in to my [URL Removed] account<br> 140 has no clue and says phone after 24 hours !!<br> when advised that will not fix my problem, she simply hang up and I was routed to the quality evaluation section!<br> <br> really not up to standard<br> Please F/U who that agent was, call went through at 22H16 on 11/04/2016 from *** in relation to ***. I would like a call back with an explanation of this poor service, please do access the recording...
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Cell C's replyOfficial
12 Apr 2016, 07:36Hello xzaldeus,
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Cell C's reply12 Apr 2016, 07:36
Official
Hello xzaldeus,
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN