*********** Cell C Agent

I upgraded on 3 June 2021, the agent that assisted me loaded the incorrect upgrade package to my profile. I had 74GB on the day my upgrade was done, I upgraded to a package of 90GB - 50GB day and 40GB night data. On the day of upgrade my remaining 74GB was reduced to only 30GB. Thinking that it is just pro-rata i assumed that July my correct package would be loaded, but no the package that was loaded was only 50GB, i contacted Cell C and only after 7 days they responded saying that my new package is only valid from 1 August. I contacted Cell C again because HOW can my 80GB original package be reduced to 50GB if it is only valid from August. The response from Cell C is TERRIBLE and their agents are ***********, if the agent loaded the correct upgrade package in the first place i would not be faced with this issue.