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nthabiseng N

1 reviews | Active since Nov 2014

17 Feb 2021, 14:51

*********** Cell C

Since my first review about the delivery of my device. I still have not received it, a consultant called me only yesterday, with outdated information, stating that my device was lost in a ******* and is under investigation. I had to update them that another devise was sent to the couriers with a different waybill number. So clearly no investigation was conducted before I was contacted. The consultant assured me that she will liaise with me to update me on the progress of my complaint. I waited all day, nothing! Only after hours I receive an email stating my delivery was scheduled for today. No confirmation SMS was received from the courier, I emailed the consultant informing her of that and she never rep****. I'm had it with this companys incompetence. I will never advise anyone to do business with them. They don't care abt their clients at all.

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Replies (1)
Cell C
Cell C's reply17 Feb 2021, 15:39
Official
Good Afternoon Nthabiseng 

We sincerely apologise for the delay in delivery. 

We have made a follow-up with the courier company, we will send you a "Private Reply" as soon we receive feedback.

^NZ