*********** Cell C

In the course of 2018 I have closed 3 contracts with Cell C.

The first contract was closed in April 2018 and went Prepaid without problem. I paid my final contact amount and no migration fee was charged to me.

I then had a data contract which was due to end in December 2018. As required I called in the November 2018 to give notice that as at December 2018 when the contract period ended, that I would not be renewing the contract. I still had data on the card, which I paid for, that was valid until the contact ended in the December 2018. However, the day I called, they cancelled the sim card immediately and I lost all the data that was still due to me. When I complained about this I was told that I would have to pay to do a sim swop if I wanted the data as they were not prepared to transfer this data to the cell number that I still had on contact with them. I did not do the sim swop as this would have ended up costing me more money at the end of the day and Cell C never refunded me for either the data value or the data itself. This was to the value of about R80.

I then in the same month gave notice that the third contract I had with them, which also ended in December 2018 would not be renewed and this too would go prepaid.

In the December, I was advise of the final contact amount, to which I paid and received an SMS advising that this contact had been successfully closed. In January 2019, almost a month later, I was advise by Cell C that I suddenly owed them a further R60 on this contract for a migration fee. When I called the call centre to find out what is this migration fee, as I didn’t migrate the number to another network, I simply did not renew the contact. I was then told, after 2 hours of holding on the line and being put through from person to person, oh no, sorry, this is actually a pro-rata fee for the 21 days of December 2018, which, I had already paid in the December 2018, and this amount was never a part of that final bill that they gave me. When I requested for then to please further investigate this amount and call me back, they told me that they do not call customers to solve queries, customers should phone them.