*********** Cell C

The closing of my son's cell c contract was not executed competently as a result of this they kept on charging me monthly. They decided to hand my account over to a debt collection company called NDS who claim to aspire to world class service but to call these two *********** I will not be doing any justice to the word. I did not want to pay cell c because I was not given full disclosure to the process in closing a cell phone account nevertheless I paid the bill monthly with these debt collectors. I requested a closing balance with NDS in Nov 18 which I paid in full but in Jan 19 I received an sms advising me that I did not make arrangements for my overdue account. I went back to Cell C Westgate branch and we called legal and they e-mailed me a letter saying my account was paid in full. At this point I no longer had confidence in the lack of service I was getting from these two and I decided to reconcile the account myself and I receive from them with the deposits and noticed deposits of more than R1000.00 paid in good faith as per telecom with NDS which is due to me that have not been credited to the account . I e-mailed NDS and cc'ed Cell C in on the e-mail dd 04/02/19 reflecting the dates and the amounts paid up until today I have not received any feedback from them regarding my details. I even explained to them what they need to do to get this resolved but still no feedback. This is a common problem with Cell C where they don't close your contract when you ask them because they don't explain the closing procedure properly to clients. When I was in the store another customer was there and he was billed for 3 years thinking that his account was closed as per his request. 1 star is too good for them they don't even deserve a 1 rating. The staff at the Cell C Westgate branch are only interested in sales but when it comes to resolving client complaints they are not so willing to assist with the same enthusiasm. In my personal capacity I will not deal with Cell C anymore.