*********** Cell C

My mother has been a client of Cell C for more than 10 years now. Payments always goes off via debit order. She was supposed to upgrade in March 2022 but when we got to Cell C she was declined an upgrade due to outstanding account. How can there be an outstanding account when there is a debit order in place? When in-store personal tried to find out what is going on the account department assured her there is nothing wrong with my mothers contract and there is nou arrears on her account. So she was referred to the legal department of Cell C. After numerous calls someone answered but could not explain why my mother's account was handed over and what amount was outstanding. It's been 4 weeks now and she still can't upgrade nor receive any feedback from either Cell C's legal department nor the service provider. When we asked for a case number not even that could be given correctly. I request that they call my mother to resolve this issue urgently.