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Duane D

1 reviews | Active since Mar 2011

07 Dec 2021, 17:25

*********** Call Centre Manager and untrained call centre agents

Only Turing in 1 star because I have to. The worst service provider ever. My fibre line goes down every 3 months even though debit order NEVER bounces. It remains off for between 6-8 days and they do nothing to compensate. Call centre agents are not trained properly and the most unhelpful manager ever is Jabulani Tembele. Unhelpful and over a 5 days period never calls back although promises to follow up and call back.

Worst company EVER and worst management for a call centre EVER.

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Replies (1)
Cell C
Cell C's reply07 Dec 2021, 17:31
Official
Hi Duane

We apologize for the service received.

Did you receive a ticket number so we can follow up?

^NH