*********** call centre agents part 2

<p>We had upgraded from standard to VIP mainly for movies during the holidays.</p> <p>I had called the call centre yest to be sure on how many tickets I would be able to book.</p> <p>I was told I would have to go on their website and pay for 8 and get 8 free.</p> <p>So I went onto the website but didn't see as I was told.</p> <p>Anyway, I did the booking thinking if I paid for 8 they would send the other 8 movie codes to me.</p> <p>Waited a while only to reliase nothing more would come through. </p> <p>I called them again, this lady said the same as I understood. </p> <p>Then she asked me to hold to speak to someone. </p> <p>When she came back on the line she asked me if it's OK if she would log into my account to see what was going on.</p> <p>But she couldn't find it either.</p> <p>She then needed to speak to her manager.</p> <p>Then she came back to let me know that u get 8 in total and they are already discounted.</p> <p>Like seriously???</p> <p>Its absolutely frustrating.</p> <p>I had encountered to issues with Getmore within 24 hours.</p> <p>Absolutely pathetic and time wasting.</p> <p> </p>