BE
Bianca E
1 reviews | Active since Oct 2017
01 Dec 2020, 16:26
*********** Call Centre Agents.
I have tried calling the call centre to cancel two contracts I no longer need and not one person can transfer me to the retentions or cancellation department. It seems that all agents need training and taught how to transfer a call. One of the 7 I spoke to even said she does not know how to transfer and asked me to call back.
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
01 Dec 2020, 16:45Good day Bianca
Thank you for bringing this to our attention.
Please accept our sincerest apologies as we look into this matter. D expect our call shortly.
^NT
Thank you for bringing this to our attention.
Please accept our sincerest apologies as we look into this matter. D expect our call shortly.
^NT
Cell C's reply01 Dec 2020, 16:45
Official
Good day Bianca
Thank you for bringing this to our attention.
Please accept our sincerest apologies as we look into this matter. D expect our call shortly.
^NT
Thank you for bringing this to our attention.
Please accept our sincerest apologies as we look into this matter. D expect our call shortly.
^NT
BE
Bianca E's updateReviewer Update
01 Dec 2020, 16:48I would sincerely like the call soonest as I have now spoken to at least 13 persons and I keep being put through to the customer care line. I get told I am supposed to call 084 143 to which I am calling. I am currently still on hold and considering cancelling all contracts.
BE
Bianca E's update01 Dec 2020, 16:48
Reviewer Update
I would sincerely like the call soonest as I have now spoken to at least 13 persons and I keep being put through to the customer care line. I get told I am supposed to call 084 143 to which I am calling. I am currently still on hold and considering cancelling all contracts.