1 reviews | Active since Aug 2016
*********** Call Centre Agents
<p>I was ****** on the 22 July 2016 and have been struggling since then to complete a sim swop on my data sim. The *********** agent linked the data sim to my contract sim of which i was billed for!! Then another fool assisted me and let me complete a sim swop on the contract which i had already completed successfully. Then i tried complete it via self-service and Cell c being useless has given me an invalid number for my data sim. I cannot even complete a simple sim swop!!!!! It is extremely frustrating and the call centre agents are all idiots because none of them know what to do!! Why is the customer always still held liable for agent and system mistakes. I would not recommend anyone to business with cell c ever! Truly disgraceful network..</p>
Thank you for posting to us.
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.
Regards
Cell C | PN
What a waste of time cell c service and escalations agents are. I probably spoken to 12 agents to have a sim swop done. The error on the data number has magically been fixed but no one bothered to inform me of this. Today I had to repeat my activation of a self service just after one was done and do all the verifications questions AGAIN. I am truly disgusted and dissapointed in the service I received. I completed the swop only because i will need to pay for billing next month!! Thanks for having me waste my money on purchasing 3 sims and being billed thrice for swop which was initially a ***** up by your call centre agents. I have requested to cancel this contract!!
What a waste of time cell c service and escalations agents are. I probably spoken to 12 agents to have a sim swop done. The error on the data number has magically been fixed but no one bothered to inform me of this. Today I had to repeat my activation of a self service just after one was done and do all the verifications questions AGAIN. I am truly disgusted and dissapointed in the service I received. I completed the swop only because i will need to pay for billing next month!! Thanks for having me waste my money on purchasing 3 sims and being billed thrice for swop which was initially a ***** up by your call centre agents. I have requested to cancel this contract!!