*********** billing staff

I recently changed my banking details and it slipped my mind to update the new account<br> Last week thursday early morning hours I remebered and called the call centre,you more than welcome to pull the call recording.<br> <br> The agent I spoke to advised that since my preffered debit date if for 31st March she is able to update my account,change my banking details and the payment will sure be debited from the new account details<br> I was happy and gave the agent my new banking details which is Nedbank,even asked that she sms'd me your account details since its short notice for the debit.<br> <br> To my surprise last night a debit from my old Absa bank account went off and returned as unpaid for all 3 contracts hence there is insufficient funds available in that accout.<br> I wonder who will be liable for the bounced debit orders and bank fees since your agents in the billing department is so stupid and irresponsible.<br> <br> Later this morning i recieved a notification sms that R134.00 was debited from my new Nedbank account how that happened heaven only knows because I have 3 contracts with cellc and demand the error is fixed as soon as possible<br> <br> Name:Channelle Swartz<br> Id number:***