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<p>I am utterly disgusted by the staff that answer the phones at c surance. I made a complaint regarding a claim on my Sony aqua and a repair to my lg g pad at the beggining of the year, and I followed up regarding this matter numerous times with every person I speak to being rude. They never seem to get the claim forms and on two occasion I had to inconvenience myself by sending it back and forth. I asked for my complaint yo be escalated before I paid for the excess fee which I had to shout and scream for! Yesterday being 2months after my request I decided to pay the excess and mail the girl I asked yo follow up on my complaint, Lindiwe Moloi, and yo my surprise she responded saying she has received the proof of payment, but no mention of the disgusting service. So that tells me she ignored every email I sent asking her when the manager was going to call me back as a call was dropped on me numerous times and they were suppose to listen to the calls .</p> <p> </p> <p>I then called as she had no responded after Mr asking again. I called yesterday to speak to another one of the incompentant staff only to be told I would have to speak to Lindiwe as he knows nothing about it! After asking him to follow up with a manager I was told no one was available and he kept muting the line without my knowledge only for a manager to come to the phone eventually with no empathy at all. I spoke to Shanelle who called again this morning and said I would get the phone next week and she would follow up on the complaint after shouting and speaking over me. Is this how they treat customers? Because the service with them has been going on for over 2 years with no change. I will never ever choose c surance again due to this and await for the no call back next week. I have spent a lot of time and money chasing this up and dread Evey minute of having to call them. </p> <p> </p> <p>I want something to be done about this asap!</p>