*********** and useless staff and breach of promise

I am utterly disgusted at the pathetic lack of service delivery at Cell C and you'll wonder why nobody wants to do business with you'll. I have been a cell c client for over 8 years and out of the ordinary I receive a text message stating that my contract has been migrated to prepaid which I never authorized firstly and secondly they cannot tell me why. When trying to resolve this for the past week I am greeted by *********** staff who do not know what they're doing and I am supposed to entrust my personal information that is relayed to my cell number with these people, that leaves a rather bitter taste in my mouth. It gets even better after this ********** action has occurred they send me a ***** number that goes to their new contracts department so that you are bamboozled that you are are going to be assisted only for them to, to ask you rather ,if they can sign you up with a new contract what bill ****ters. Absolutely scheming and pathetic after numerous phone calls and *********** staff which I have dealt with and still no response as to my problem being nowhere near resolved and here they are wanting people to join their network, this is a big joke if you ask me.