*********** and useless!

TWO COMPLAINTS: 1st complaint:

After 5 emails and 3 phone calls, still to date no one has called me back regarding my debit order that didn't come off for the month of June 2021. I have now paid it over into Cell c's account and sent through the pop to customer service and payments email in order for my cell phone contract not go into arrears. 3 consultants I spoke to advised they would arrange that the debit order would come off, which to date still hasn't. So I took it upon myself to pay it over. Because who has double the amount to come off at the end of month???? Really??? The customer service is useless! I still rated all 3 "super stars" because I was under the impression that my debit order would come off and that it was corrected... But I was sadly mistaken.

2nd complaint:

I took out a cell phone contract over the phone for an amount of 299 a month. 1st month of new contract, prorata amount with cell contract amount was taken off. That is fine.. 2nd month amount was correct 299 but this month an amount of 349 was debited off my account. When I called in to find out what the hell was happening, I was advised that it was indeed the correct amount and that the sales agent made a mistake. I would of never taken the freaking contract out in the place If I knew the amount was 349 and not 299 as signed up for. Apparently it was escalated and I am still waiting for someone to call me back!

I have been a very long time standing client of cell c, more than 10 years and this is the service I have been given!!!

If my account is not corrected as in ASAP, I will be taking this to the ombudsman or Cicsa to further my case. Trust me, I will not let this stand! You guys are messing with my livelihood, money and time! Which I DO NOT take lightly...