*********** and Unwilling Staff

My wife has two lines with Cell C and both were suspended due to the *********** person who is responsible, not allocating the funds to the correct account. Both lines have been off for almost a month and every time that she calls in, she gets transferred to someone else, and has to go through the whole process again, without result. The last call was escalated to an apparent manager by the name of Nomfundo who is rude, interrupts while my wife is trying to explain whats going on, and treats her like a ********. She is their customer, not their dog! Cell C might have changed their adverts, buy it will be better to change the attitude of their staff, and train them in how to treat a customer. My wife uses her modem for business and has for 25 days been without internet. Who is going to compensate her for this???? Now she has been promised that Zanele, whenever she comes in will connect the lines. No time frame given. They apparently have found the funds, but they haven't been allocated. This is absurd, and unacceptable. Of course they will run the debit order again at the end of this month without fail for next months usage, but we've had no usage for the past month. Fed up!!!!!