MS
Magdel S

1 reviews | Active since May 2015

13 Sept 2016, 11:51

*********** AND *******

<p>i have three contracts with Cell C. One prepaid and two tablets. The Tablet contracts both have stops on after a certain amount. They have allowed purchases of Thousands of Rand of data on these contracts. When obviously my debit order wich is normally R650 per month did not go through with R3319 they not only put massive charges on but blocked all my lines in spite of trying to resolve this at Cell C Dihlabeng Mall and the call centre. They issued me with a ticket but the only response was to cut my lines although i in good faith paid R1319 immidiately. Even my prepaid data cannot be utilized. I am so disgusted and just want out. My contracts will be closed one by one starting with the prepaid wuch already should have been upgraded. CELL C not a pleasure doing bussiness with you. After more than 13 years i am done and will do my utmost to stop anyone going to you. If i ask you to put a limit on my contract amounts why would you allow R1000's of rands purchases of data? i was still prepared to try and sort this out but after your *********** handling of my case i realize you dont care and staying with your *********** company will run down my own bussiness</p>

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Replies (2)
Cell C
Cell C's reply13 Sept 2016, 12:03
Official

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply16 Sept 2016, 07:59
Official

Palesa has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

Best regards,