*********** and Inadequate Training

Pathetic and *********** is what I would say this network is about. They debit me for an account I don't have and then raise multiple case numbers for a simple refund enquiry. Then they contact me on a Sunday afternoon th July 2021 asking for proof of the unauthorised debit order which I sent initially , then get told after I followed up post 7 days that the case has been resolved but they still want proof of the unauthorised debit order on my bank statement, how dumb and pathetic are thr people who deal with this enquiry, it's not rocket science to refund a client for an unauthorized debit order. I want this rectified and I will be ending all my contracts with cell C, *********** and disgusting treatment of customers and thru want to retain business. This is a joke.