AM
Ashley M
1 reviews | Active since Aug 2020
31 Aug 2020, 09:48
*********** and dissapointing
What a joke. I have complained, threatened to cancel my contract and Cell C still can't get it right. Even the supposed managers who have called me are either *********** or just don't care either way I do not recommend using Cell C
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
31 Aug 2020, 10:05Hi Ashley
Thank you for contacting Cell C.
Please send us a brief description of your query as we would like to assist you.
^MM
Thank you for contacting Cell C.
Please send us a brief description of your query as we would like to assist you.
^MM
Cell C's reply31 Aug 2020, 10:05
Official
Hi Ashley
Thank you for contacting Cell C.
Please send us a brief description of your query as we would like to assist you.
^MM
Thank you for contacting Cell C.
Please send us a brief description of your query as we would like to assist you.
^MM
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Ashley M's updateReviewer Update
31 Aug 2020, 10:29I app**** for a fiber upgrade 2 weeks ago. After speaking to 4 different consultants I was told that I needed to send an email. This was after waiting 10 days. I then requested to cancel my contract as I am fed up with the run around. I was then contacted by one of your team and promised that the upgrade would be done within 24 hours and asked to not cancel. it was still not done. I have called this morning and was told the upgrade is not even loaded on their system. ????
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Ashley M's update31 Aug 2020, 10:29
Reviewer Update
I app**** for a fiber upgrade 2 weeks ago. After speaking to 4 different consultants I was told that I needed to send an email. This was after waiting 10 days. I then requested to cancel my contract as I am fed up with the run around. I was then contacted by one of your team and promised that the upgrade would be done within 24 hours and asked to not cancel. it was still not done. I have called this morning and was told the upgrade is not even loaded on their system. ????
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Ashley M's updateReviewer Update
31 Aug 2020, 15:38Still waiting for your assistance. Unbelievable
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Ashley M's update31 Aug 2020, 15:38
Reviewer Update
Still waiting for your assistance. Unbelievable
Cell C's replyOfficial
31 Aug 2020, 16:08Hi Ashley
Apologies for the delay. We are following up with our team and will revert to you as soon as feedback is communicated.
^MM
Apologies for the delay. We are following up with our team and will revert to you as soon as feedback is communicated.
^MM
Cell C's reply31 Aug 2020, 16:08
Official
Hi Ashley
Apologies for the delay. We are following up with our team and will revert to you as soon as feedback is communicated.
^MM
Apologies for the delay. We are following up with our team and will revert to you as soon as feedback is communicated.
^MM
AM
Ashley M's updateReviewer Update
01 Sept 2020, 17:33So eventually I have had to cancell my cell c contract. Eish. I must say that I am not only disappointed but also can’t understand how a company in todays times can not get it right to not only retain a client but a client who wanted to upgrade therefore increasing the company’s monthly revenue . Stay away from Cell C. ***********, uncaring and obviously have to much money that a small client like me means nothing to them
AM
Ashley M's update01 Sept 2020, 17:33
Reviewer Update
So eventually I have had to cancell my cell c contract. Eish. I must say that I am not only disappointed but also can’t understand how a company in todays times can not get it right to not only retain a client but a client who wanted to upgrade therefore increasing the company’s monthly revenue . Stay away from Cell C. ***********, uncaring and obviously have to much money that a small client like me means nothing to them