*********** and bad service from Cell C

On the 28th September 2022, i wrote a complaint against Cell C after they debited my account for a contract i had paid off on the 12th September 2022 and cancelled. Cell C gave me an amount i needed to pay to have the contract cancelled, which i did. I have since been bombarded with calls from Cell C asking me to pay the debit order amount for the same account i had paid off and cancelled. I was eventually advised to go to the police station and get a affidavit that explains what happened which i did and sent to these email addresses on the 7th October 2022 ;*** and *** as advised. The calls didn't stop from Cell C as they claim to not have received my emails or that the collection department is not aware of the emails and yet i sent to them as well explaining that i cancelled my contract and paid it off and proceeded to take out a NEW contract and not an upgrade, or i would'nt have bothered paying off that contract if an upgrade was what i wanted.

on the 17 i received another call from Cell C and i explained yet again and the consultant on the line put me on hold and went to talk to their manager, she later understood and promised to send me a statement without the debit order amount that was debited, which confirmed that i did not owe Cell C as it will only have the amount for the NEW contract i took out with Cell C. i did receive that statement as promised and i was happy believing that the matter has been sorted out. I received another call on the 20th from a Cell C consultant who claimed to not be aware of any of these and was requesting my information and i said to her that " surely you guys have my details as i had confirmed my ID number with them as requested and she also wanted to have my email address and i did not understand why as she has my information. later in the day my line got cut off or commissioned by Cell C because they are still harassing me due to a mistake they made and i did eveything i was requested to do from them even though the mess up was from their side.

Currently i can't use my phone for calls and i use this phone for work, i am just gatvol with the level of incompetence from Cell C and i do not understand how a business as big as Cell C can do that, how are the different departments not talking to each other and i end up inconvenienced by their lack of communication. I am so ****ed off right now as i can't even call Cell C due to my number being cut off to tell them exactly how i feel.

i need this nonsense sorted out and fixed, this is bull**** as i have been a client for years with them.

Phindile Makgatho *** *** ***