TM
Thomas M
1 reviews | Active since Nov 2018
13 Nov 2018, 10:57
*********** and bad attitude from Belinda new town junction.
incomplete and bad attitude from Belinda of cell c new town junction. i booked in my cell phone for repair two weeks ago. when i call cell c insurance they told me that i don't have a claim i should go back to cell c store. and sign a claim. why she waited so long? when i get to cell c store Belinda gave me forms and say i should do it on my own. i waited two weeks for this? i m so angry with new town junction i m even thinking of cancelling that contract
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Replies (3)0
Replies (3)
Cell C's replyOfficial
13 Nov 2018, 11:32Good morning Thomas
We apologize for the unsatisfactory service and inconvenience caused. It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with the store manager to have this kind of behavior rectified.
Regards
Cell C | PN
We apologize for the unsatisfactory service and inconvenience caused. It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with the store manager to have this kind of behavior rectified.
Regards
Cell C | PN
Cell C's reply13 Nov 2018, 11:32
Official
Good morning Thomas
We apologize for the unsatisfactory service and inconvenience caused. It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with the store manager to have this kind of behavior rectified.
Regards
Cell C | PN
We apologize for the unsatisfactory service and inconvenience caused. It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with the store manager to have this kind of behavior rectified.
Regards
Cell C | PN
Cell C's replyOfficial
13 Nov 2018, 14:34You're welcome, Lungile will follow up as per communication and revert back.
Regards
Cell C | PN
Regards
Cell C | PN
Cell C's reply13 Nov 2018, 14:34
Official
You're welcome, Lungile will follow up as per communication and revert back.
Regards
Cell C | PN
Regards
Cell C | PN
Cell C's replyOfficial
15 Nov 2018, 12:02Lungile has been in contact with you to assist and advise on a way forward regarding this matter.
Regards
Cell C | PN
Regards
Cell C | PN
Cell C's reply15 Nov 2018, 12:02
Official
Lungile has been in contact with you to assist and advise on a way forward regarding this matter.
Regards
Cell C | PN
Regards
Cell C | PN