PS
Paul S

1 reviews | Active since Dec 2020

03 Jan 2021, 23:04

*********** Administration of CELL C

I have endless problems with my Cell C contract , ever since Glocell was taken over by Cell C , to do their own financial administration. Every month , I do pay my Cell C account via EFT , on month end , and the correct amount , shown on my statement . I do use the correct Reference number , which is my account number on the statement. I even send the proof of payment via email , but every month , Cell C will suspend my account , due to apparent " non payment " . When I still was able to contact the Customer care line , they would say that my account is suspended , and that I should send them the proof of payment. This incompetency of Cell C , not knowing how to ALLOCATE PAYMENTS , is ridiculous. This is my second review on Hellopeter , regarding Cell C in one month......I am fed up .....I do not even want to rate them ...but I am forced to give them 1 star , at the rating as above , otherwise I can not write my review........ Shame on you CELL C ......!!!!

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Replies (1)
Cell C
Cell C's reply04 Jan 2021, 07:15
Official
Hi Paul 

We would like to sincerely apologise for the inconvenience caused. 

Please send us your alternative contact number as we would like to contact you for security check purposes. 

^MM