*********** Accounts Department Cell C - ANNOYED

Good Day<br> <br> I went to upgrade at my cell c store on Saturday 19 September, where i was told i cannot upgrade and i need to contact your legal department. Which was extremely embarrassing not know what the hell was going on.<br> After sending an email to a consultant yesterday, he contacted me and informed me that there is an amount of R196.00 outstanding since 2011.<br> Why do i not know about this, why was it not a problem the last time i upgraded in 2013? <br> I contacted your legal department where the lady told me that there is absolutely nothing she can do about it as it had been handed over a collection company.<br> There was a major error from Cell C back in 2011, where i upgraded and my account number was changed. I was contacted back then about this and after numerous fights i was under the impression it all had been sorted out as there is now no amount outstanding on my statements.<br> NOW in 2015 i have to hear this and i have been handed overdue to cell C's incompetence in sorting out accounts!!!<br> I refuse to phone this company that has that must collect that amount from me, because it was not my mistake in the first place. <br> Sort this out immediately!!!