*********** Account Department - C-Fibre - Worst customer service EVER

My partner and I opened a C-Fibre account in May 2018 for a 100mbps up/down Fibre line. We have had a terrible experience, in regard to the customer service and the accounting departments, from the end of the first billed month. We selected debit order for ease of timely payment and it has been an absolute nightmare to say the least… Not one payment has come out of the account and we kept receiving emails to say our account is in arrears. We have notified your team since we first realized this via telephone and email. We have been into Cell C stores - as we get nowhere going other routes – and our account flags up RED. They however cannot help us because C-Fibre is a separate division of Cell-C. All through this we have been trying to change the account to a cash account that we can EFT directly into your account to avoid this issue moving forward. We paid the outstanding statement for September (Which was all the unpaid bills from May - September,) and received an email of thanks for payment. We also just received October’s statement… The Paid amount hasn’t been credited and yet another month goes by with statements reflecting unpaid bills. We are trying to build a credit history and has been detrimental to our credit rating. My credit score is now being red flagged due to your *********** accounting department. This is now the last straw. I have contacted someone to close our account and was told I need to pay the outstanding amounts before they can help me… Cell C, please, HELP ME HELP YOU! I would like to cancel this contract asap.