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I requested a cancellation. Agent advised I must pay a cancellation fee and send proof of payment, which I did. When I called 3 days later to confirm cancellation they said my moneys was directed to my installment on my account.. I find this ridiculous that they cannot allocate the moneys to the relevant dept after all my follow up emails and calls. Their agents and finance dept needs proper training. Very frustrating.
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Replies (1)'s updateReviewer Update
11 Nov 2020, 11:02On a good note, I had a call from one of the customer service agents yesterday. She was the Best!! Pity I cannot remember her name. She listened, showed empathy and resolved my issue . I ended the call very happy.
's update11 Nov 2020, 11:02
Reviewer Update
On a good note, I had a call from one of the customer service agents yesterday. She was the Best!! Pity I cannot remember her name. She listened, showed empathy and resolved my issue . I ended the call very happy.