1 reviews | Active since Oct 2018
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So many proplems have occurred with regards to their BILLINGS DEPARTMENT, the most recent problem is with over billing and doing a double debit payment. After going through to my Capitec branch and having the consultant confirm that a double payment had gone through, I reversed one of the payments. I got countless call and messages via sms and email harassing me for payment. I then printed a 3 month bank statement and clearly highlighted and clearly marked explaining what had happened. Getting many reference numbers of emails sent from myself to a number of cell c email addresses including the Cell C consultant i deal with at my local branch / no correspondence with regards of receipt to my correspondence or any sort of acknowledgment of the problem at hand, suprisingly enough they still continue to phone and HARASS ME FOR PAYMENT THAT HAS BEEN MADE. surely the 3 month bank statement to them would sort the issue out but the threats keep on coming... Seriously I do not know what to do with this ISSUE at hand with the incompetant staff that is clearly to lazy to read notes on their systems, or even get this problem solved....
It will be resolved.
^MP
It will be resolved.
^MP
In regard of my first complaint of Cell C , I were surprised to get an actual response from Cell C that they are now busy and aware of my problem and working on it.- However
I was hoping this issue would have been resolved by now but I guess that was wishful thinking on my behalf. This morning I checked my cell c app and was rather pleased to see the outstanding amount was now solved and refuced to R0.00 .... However a hour later I checked again and the amount of R318.99 was outstanding again, not even 45 min later there was another amount of R388.99 outstanding.... What is going on.... The harassment started again at 15:00 pm from the number *** requesting payment of R318.99. So which is it?????? U can only imagine how I lost it this time.
Please can they inform me of what your plans are in correcting this matter as I am sure you can imagine as to how much my blood is boiling at this point.... It seems that a list is given out to consultants with debtors and they just all call randomly without been able to check if amounts are correct
In regard of my first complaint of Cell C , I were surprised to get an actual response from Cell C that they are now busy and aware of my problem and working on it.- However
I was hoping this issue would have been resolved by now but I guess that was wishful thinking on my behalf. This morning I checked my cell c app and was rather pleased to see the outstanding amount was now solved and refuced to R0.00 .... However a hour later I checked again and the amount of R318.99 was outstanding again, not even 45 min later there was another amount of R388.99 outstanding.... What is going on.... The harassment started again at 15:00 pm from the number *** requesting payment of R318.99. So which is it?????? U can only imagine how I lost it this time.
Please can they inform me of what your plans are in correcting this matter as I am sure you can imagine as to how much my blood is boiling at this point.... It seems that a list is given out to consultants with debtors and they just all call randomly without been able to check if amounts are correct