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Item: Cell C
Rating: 1
Author: Karishma J

I have requested for a cancellation on a contract that I was incorrectly advised on I did not accept the delivery of the phone last week Monday the 5th October and since have been trying to cancel this contract. I have called the call centre numerous times and all that happens is the agent transfers me from customer care to cancellations but no on actually assist. I want this contract cancelled today the 12 th October

Helpful (0)

Replies (4)

Cell C's replyOfficial

12 Oct 2020, 10:44

Good Day Ms. Jilkutu

Thank you for making contact with Cell C.

We have received your review regarding the cancellation of your contract.

Please note your query has been escalated and our team will be in touch to offer assistance.

^NZ

Cell C's reply12 Oct 2020, 10:44

Official

Karishma J's updateReviewer Update

13 Oct 2020, 13:14

Its 24 hours and still no call why is it so hard to contact cell c or even for them to do what they were suppose to.

Karishma J's update13 Oct 2020, 13:14

Reviewer Update

Its 24 hours and still no call why is it so hard to contact cell c or even for them to do what they were suppose to.

Karishma J's updateReviewer Update

16 Oct 2020, 07:35

So someone from the follow up department going to call me

Karishma J's update16 Oct 2020, 07:35

Reviewer Update

So someone from the follow up department going to call me

Karishma J's updateReviewer Update

16 Oct 2020, 11:18

When they try to call and I answer they put me on hold and drop the like

Karishma J's update16 Oct 2020, 11:18

Reviewer Update

When they try to call and I answer they put me on hold and drop the like