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<p>I bought a samsung Galaxy A5 via a 24 months contract in May 2015 from Cell C , First of all they delivered a black samsung instead of a white one as I had requested but I never made a big deal out of that and i decided to take the phone anyway ... This year I decided to cancel my contract with Cell C which was never ever in arrears after almost a year paying the required monthly installments , I called the call center and I spoke to a lady and advised her that I want to settle the full outstanding balance - an sms was sent to me to pay R3041.25 and on the 07/07/2016 I made a EFT transfer to their Nedbank account ( ********** 059) using my my cell number as a reference .. few days later i called the call centre to confirm whether the payment was received or not and the gentleman who was assisting me said the money is reflecting- i asked him "is there any outstanding amount that I need to pay"?"he said NO! your account is clear mam and he advised me that it will switch to prepaid by the 1st of the following month . Indeed i received a sms that my phone is now prepaid and got all excited ..It was on the 26 August 2016 when a double debit of R1520.62 was taken of from my account by Cellc , I immediately reversed as I was left with nothing on my account after the D/O .. I called the call centre once again and the lady i spke to sounded very confused and clueless about what had happened-she confirmed that she could see my 3041.25 payment and said will log a query for me- i waited and waited and now im scared the D/O will go off again - I call again and still agents are giving me a run around -they all see the payment but nothing is done - On the 30/09/2016 another double debit of R1520.62 went off my account - I was really angry now and starting to loose my patience I called the callcentre again I spoke to a lady named Catherine Ngema and asked to speak to a supervisor or someone in charge - she promised to sort my problem i must give her time - its been over 3weeks now and nothing is happening , I received an email from her after I had to run after her asking if she got any feedback regarding my case - she rep**** via email and said my query has been resolved - On the 28 October 2016 R388.49 is deducted from my account AGAIN! ..nothing was communicated with me!they seem to be doing as they please on my account after being a very loyal customer to them and still am because this is still my network provider .. Im tired of speaking to call center agents! this is affecting my credit profile and I did nothing wrong to cell C , I paid them but still they are *****ing my money and ITS REALLY FRUSTRATING -My question that I ask every single agent is Ï f I still owe Cell C money was my phone moved from contract to prepaid in the 1st place ! to me this is **************** and I feel like I am being bul**** by this company after I worked so hard to build my credit record - I always take priority in paying my debts and the treatment Im getting from cellc is really not good.. ILL NEVER EVER BUY ANYTHING FROM CELL C! You have made my life so miserable - what about my Credit record!</p>