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For many years I have been a loyal CellC pre paid customer. Then decided to take up their new packages. First of all they messed up the contract and added the wrong one, then added another one incorrectly and after many many calls they finally added the correct one.Beginning October I get an invoice with all three contracts listed. Three times what I should pay. I complain and after many many calls, they were able to fix it. But, I ask for an invoice reflecting the correct amounts as I have to submit it to my company this month. NO they say it is not possible. So, for September and October I now have to pay for the subscription because it is IMPOSSIBLE to send me a correct invoice? How is this possible? Can Cell C explain how they can mess up someone perception so badly and provide such bad service? I was a huge promoter of CellC and now I have to admit that they really do not care about their customers? Oh CellC why did you fall so far so fast? Why is it impossible to provide me with a correct invoice now? Why can you only do it in November? Yes you have systems, but if those systems were so great you would not have made so many mistakes on my account over the past month. Big warning to future customers, be very careful! Cell C is loosing willingness to help customers. They honestly do not care anymore, and the bad part is I am now locked into a contract with a service provider that really does not care.
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Replies (5)
Cell C's replyOfficial
16 Oct 2017, 11:00We're disappointed to learn the above and we'll ensure that you are contacted and provided with a solution.
The matter has been referred to one of our team members for assistance. Do expect communication soon.
Regards
Cell C | PN
Best regards,
Cell C's reply16 Oct 2017, 11:00
Official
We're disappointed to learn the above and we'll ensure that you are contacted and provided with a solution.
The matter has been referred to one of our team members for assistance. Do expect communication soon.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
16 Oct 2017, 11:00We're disappointed to learn the above and we'll ensure that you are contacted and provided with a solution.
The matter has been referred to one of our team members for assistance. Do expect communication soon.
Regards
Cell C | PN
Best regards,
Cell C's reply16 Oct 2017, 11:00
Official
We're disappointed to learn the above and we'll ensure that you are contacted and provided with a solution.
The matter has been referred to one of our team members for assistance. Do expect communication soon.
Regards
Cell C | PN
Best regards,
's updateReviewer Update
16 Oct 2017, 11:03I have asked for a solution, I just need an invoice that is correct for THIS month. NOT fix it in November. I need to submit it to my company and according to the call centre it is not possible.
So, I will need to pay for two months out of my pocket because of the many errors you made on my account? That does not sound right?
I find it unacceptable that I have to pay for your many many mistakes on my account.
's update16 Oct 2017, 11:03
Reviewer Update
I have asked for a solution, I just need an invoice that is correct for THIS month. NOT fix it in November. I need to submit it to my company and according to the call centre it is not possible.
So, I will need to pay for two months out of my pocket because of the many errors you made on my account? That does not sound right?
I find it unacceptable that I have to pay for your many many mistakes on my account.
's updateReviewer Update
16 Oct 2017, 11:03And now, I will again receive many phone calls all day while this is being sorted out.
's update16 Oct 2017, 11:03
Reviewer Update
And now, I will again receive many phone calls all day while this is being sorted out.
's updateReviewer Update
16 Oct 2017, 11:47A company like CellC can mess up an account all month, but only once a month they can fix anything. I need a correct invoice this month but NO not possible.
Kindly find the attached and be advises the billing errors have been successfully corrected, you will only be debited R1068.74 for your prorate, once off sim connection fee and full subscription of October, however the wont be any changes on the invoice as it's already out and can only be printed once in a month.
's update16 Oct 2017, 11:47
Reviewer Update
A company like CellC can mess up an account all month, but only once a month they can fix anything. I need a correct invoice this month but NO not possible.
Kindly find the attached and be advises the billing errors have been successfully corrected, you will only be debited R1068.74 for your prorate, once off sim connection fee and full subscription of October, however the wont be any changes on the invoice as it's already out and can only be printed once in a month.