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Dear Cell C,<br> <br> I received a call from your agents who offered me a promo deal which was a very good deal and I accepted on the terms that only R289.00 will be debited from my account in November 2015. <br> <br> That was not the case though. My account was debited R799.00 in November 2015, R735.00 in December and R799.00 in January 2016. I called in the 1st time the debit went off to advise and they said they will listen to the call recording and call me back- no call. I did a follow up on 28 January 2016 and spoke to Mani- I think that is his name. He said nothing was logged and he will request for the call recording and give me a call back by Friday, 29 January 2016. When I didn't receive a call from him I called in and spoke to Muzi the supervisor who said nothing was logged, he then logged it and gave me ref ***. <br> <br> For a very big and well known company as yourself and being a loyal customer of 5 years, am I very Disappointed in your service. I am awaiting feedback for almost 2 months and none of your agents see the urgency in the matter. You deduct triple the amount you said you will deduct and you just wipe yourselves off of me. I want feedback! PAY BACK MY MONEY!!!!!