Incompetency to comply with simple request

Over the last 7 days we heard nothing but 'sorry, we will do it again'. We requested that my wifes number be ported to her new Cell C contract, but every single promise over the last week about it will be done before midnight has been sadly broken. (5 of these promises were made and broken). We moved from our previous provider to Cell C in the hopes that we will get better service, however we have only been disappointed.What is your plan to rectify this and compensate us for all the business we lost due to our clients not being able to reach us with our current new (and incorrect) number