Incompetency = poor service

<p>Since we moved in January 2017, I contacted Cell C requesting them to update their system with my new address. Also because I needed the statement as proof of address when I needed to renew one of my licences, therefore I did it well in advance. On the 16th of January, I received a confirmation sms from Cell C stating that my details have indeed been updated. To my surprise when I phoned on 05 April to obtain the statement it had the old address leaving me speechless after telephonically also having confirmed the changes. After speaking to a few managers I have just been told sorry and that they could not assist me. I fail to understand why I must be penalised due to Cell C's incompetency. They do not even apologise for their poor behaviour. I feel that they should be responsible for the 1 month late fine I am going to have to pay for my licence. My contract will be finished in 2 months and I definitely will NEVER do business with Cell C again!</p>