Incompetency of CellC employees and managers

I requested a Data Validation Report from Cell C on Friday, 16 October 2020 for the month of August 2020. On Monday morning, 19 October, the report was in my inbox BUT it was a report for the month of OCTOBER and NOT August as requested. I emailed them immediately back and asked for the report for August. Well since Monday, 19 October I am still struggling to get a report. I phoned the 084140 number every day, and all that I hear is that I must be patient. It is the 9th of November 2020 and still I have NO feedback or report from Cell C. The service is shocking and I will definitely not recommend CellC to anyone. I have 5 contracts with them and this is how they treat a paying customer. If you ask to speak to a manager of supervisor then they are all busy on the phone or in a meeting. They take my number and promise me they will phone me back as soon they are finish on the call/meeting. I am still waiting for that person to finish his 3 week long call/meeting.