Incompetency

I am very upset with the way my complaint is being handled. In fact it’s not being handled at all. On the 24th I called to find out about my upgraded contract and spoke to the applications department a consultant named Senzi, she confused me completely and told me that these sales people are selling these upgrades incorrectly and that what I was sold is incorrect. This alone was very worrying to me that I was being told this. I was then told to speak to a supervisor in the upgrades department as I wanted to complain about the sale. I transferred to a Jennifer who put me on hold for more than 15 minutes I eventually hung up as no one was getting back to me. I called back and spoke to Felicia in the upgrades department who at least tried to help me, she tried to put me through to the supervisor but he was unavailable she then said that he would listen to the call and contact me on the 25th of January, the supervisors name I was told is Mlungisi . At 14:00 on the 25th I had still not received a call so I called and was told again by Lea-endren in the upgrades department that Mlungisi is busy and will call me later today. Up until now I have not received a call. This is terrible, I won’t even call it service as up until now I haven’t received anything that can be called service. I had to now go this route, I am hoping for an answer or my next option will be to go to the ombudsman.